Privacy Policy

We at Pickle Ball (“Pickle Ball”, “we” or “us”) are committed to protecting your privacy and safeguarding any personal information we might collect about you. The purpose of this privacy policy (the “Privacy Policy”) is to inform you about our privacy practices, including how we collect your personal information.

This Privacy Policy applies to our website, mobile applications and related services (the “Services”). By visiting, accessing, or using the Services, you agree to the policies and practices of this Privacy Policy. If you do not agree with any policies or practices of this Privacy Policy, please do not visit, access, or use the Services.

Table of Contents

  • Data We Collect
  • How We Use Personal Information
  • How We Share Personal Information
  • Information Security
  • Retention of Personal Information
  • Rights Regarding your Personal Information
  • Direct Marketing
  • Data Transfer
  • Third-Party Websites and Services
  • Children’s Privacy
  • Support

Data we Collect

The personal information we collect about you may include the following, also through a third-party platform. In each case, we identify the grounds that we rely on to process your personal information under the General Data Protection Regulation (the “GDPR”):

  • Account Profile - when you open an account, we may collect your username and password. You may also provide additional details on your account profile, such as your profile picture, first and last name, photos, location data. If you connect through a third-party, we may obtain certain information through your social media or other online accounts. If you login via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on he platform or service we may collect your name, account ID number, location, physical location of your access devices. Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us. If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.

We may also make use of the standard practice of placing tiny data files called cookies on your computer or other devices used to access the Services. Cookies are small bits of information that are automatically stored on the web browser of your device that can be retrieved by us. The type of information we collect includes, but is not limited to, uniquely identifying visitor information and information related to your usage preferences. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies. We use these technologies to help us recognize you as a user, collect information about your use of the Services to better customize our services and content for you. By using the Services, you acknowledge and agree that we may collect and/or transmit any data collected to our third-party service providers, such as analytics providers, which may also make use of such technologies described above. Please note that if you block or delete cookies you will not be able to use some or all of the Services.

How We Use Personal Information

We take steps designed to ensure that only those employees who need access to your personal information to fulfil their employment duties will have access to it. We may use the personal information we collect to:

  • provide you with the Services, including customer support;
  • respond to inquiries and other requests;
  • monitor the usage of the Services, including by conducting automated and manual security checks;
  • investigate legal claims;
  • carry out such purposes for which we may obtain consent from time to time;
  • carry out such other purposes as may be permitted or required by applicable law.

How We Share Personal Information

We may disclose your personal information to law enforcement and governmental entities when required by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We may also disclose your personal information to a third party in the event of any potential or completed reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business.

We rely on third party services providers to perform a variety of services on our behalf, such as identity verification, detection of fraud or security threats, and we may transfer your personal information to our service providers for such purposes. Third party service providers have access to and may collect personal information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

Information Security

We take your privacy very seriously and have implemented physical, organizational and technological security measures with a view to protecting your personal information from loss or theft, unauthorized access, disclosure, copying, use or modification. In particular, we encrypt the website with SSL; we periodically review information collection, storage, and processing practices; and we restrict access to your information on a need-to-know basis for our employees, contractors, and agents who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Support” section.

Retention of Personal Information

Under certain circumstances and in accordance with the GDPR or other applicable data protection laws, you have the following rights:

  • Access - ask if we are processing information and, if we are, request access to your personal information. This enables you to receive a copy of the personal information we hold and certain other information about you;
  • Correction - request that any incomplete or inaccurate personal information about you that we hold be corrected;
  • Erasure - ask us to delete or remove your personal information in certain circumstances.
  • Restriction - ask us to suspend the processing of your personal information, for example, to establish its accuracy or the reason for processing it;
  • Transfer - request the transfer of certain personal information to another party;
  • Objection - challenge our processing of personal information based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information in certain circumstances;
  • Automated decisions -contest any automated decision made where it has a legal or similar significant effect and ask for it to be reconsidered;
  • Consent - where we are processing personal information with consent, withdraw your consent.

You also have a right to make a complaint with a data protection supervisory authority, in particular in the Country (as defined below) where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us in the “Support” section.

Direct Marketing

Subject to applicable laws and regulations, we may from time to time send direct marketing materials promoting services, products, facilities, or activities to you using information collected from you. If you no longer want to receive marketing-related communications from us, you may opt-out of such communications by clicking the “unsubscribe” link at the bottom of emails you receive from us. You may also opt-out by contacting us directly using the contact information in the “Support” section below. We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us reasonable time to process your request. We will not provide your information to third parties for direct marketing or other unrelated purposes without your written consent.

Please note that if you opt-out from receiving marketing-related communications, we may still need to send you communications about your use of our products or services, or other matters, subject to applicable laws and regulations.

Data Transfer

Your personal information may be stored and processed in servers located in the US. By visiting or using our Services, you consent to storage of your data on servers located in the United States. If you are using the Services from outside the United States, you consent to the transfer, storage, and processing of your data in and to the United States. While such information is outside of your Country, it is subject to the laws of the Country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other Country, pursuant to the laws of such Country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the GDPR requirements of providing adequate protection for the transfer of personal information from other countries.

Third-Party Websites and Services

This Privacy Policy applies only to the Services and does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.

Children's Privacy

The Services are not directed to children under the age of 17, and we do not knowingly collect personal information from children under the age of 17 without obtaining parental consent. If you are under 17 years of age, then please do not use or access the Services at any time or in any manner. If we learn that personal information has been collected on the Services from persons under 17 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 17 years of age has provided personal information, then you may alert us as set forth in the “Support” section and request that we delete that child’s personal information from our systems.

Support

For any questions or comments about this Privacy Policy or your personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers, please contact ariel@travessia.tech.

This Privacy Policy was last updated on Nov 16th, 2022.

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